Returns & Exchanges | Refund Policy
We gladly accept returns, exchanges, and cancellations for most items. It is our goal to offer an outstanding customer experience. In an effort to serve you better and have a fair business relationship, we cannot offer refunds on the following items:
- (No Refunds on Cut Fabric, Used Bed Sheets, and Customized Products by Customer Request)
- Notify RedemptionShield within: 30 days of receiving your items at: redemptionshield@gmail.com
- Ship items back within: 5 days of notification
Conditions of Return:
- Buyers are responsible for return shipping costs
- Original shipping will be subtracted from total refund, if shipping was free
- We do not accept returns on used items with pet hair, human hair, or spots, items with the smell of smoke. No returns on cut fabric or used bed sheets.
- If items are damaged in any way, they will be sent back to the customer with no refund
Questions about your order?
Please contact redemptionshield@gmail.com if you have any problems with your order. It is our primary goal to offer outstanding customer service to our customers. Rest assured we will do our best to assist you every step of the way